Terms and Conditions - Moore Bookings

Terms and Conditions

Last Updated: September 20, 2025

1. Agreement to Terms

By accessing and using Moore Bookings' services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Moore Bookings reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Service Description

Moore Bookings provides lead generation and appointment setting services for local service businesses through:

  • Meta and Google advertising campaigns
  • Professional appointment setting and lead qualification
  • Calendar management and appointment confirmation services
  • Performance tracking and reporting

Important Service Limitation

Moore Bookings generates leads and sets appointments but does not guarantee that leads will convert to sales or that appointments will result in completed projects or payments. Client conversion rates depend on factors outside our control.

3. Performance-Based Pricing

3.1 Pricing Structure

Our services operate on a performance-based model with the following terms:

  • No upfront fees or setup costs
  • No monthly retainer fees
  • Payment only when qualified appointments are delivered
  • Specific pricing varies by industry and service type

3.2 Payment Terms

Payment is due within 30 days of invoice date. Invoices are generated monthly for appointments delivered in the previous month. Late payments may result in service suspension.

3.3 Qualified Appointment Definition

A qualified appointment is defined as a scheduled meeting where:

  1. The prospect has confirmed their need for your services
  2. Budget qualification has been completed
  3. Timeline for service has been established
  4. The prospect shows up to the scheduled appointment

4. Client Responsibilities

4.1 Information Provision

Clients must provide accurate and complete information about their services, including:

  • Service descriptions and pricing
  • Geographic service areas
  • Availability and scheduling preferences
  • Qualification criteria for prospects

4.2 Appointment Attendance

Clients are responsible for attending all scheduled appointments. Failure to attend appointments may result in charges for that appointment and potential service suspension.

4.3 Professional Conduct

Clients must maintain professional standards when interacting with prospects and provide services as represented in our lead generation materials.

5. Service Limitations and Disclaimers

5.1 No Guarantee of Results

While we strive to deliver high-quality leads and appointments, Moore Bookings makes no guarantees regarding:

  • Number of leads or appointments generated
  • Conversion rates from appointments to sales
  • Revenue generation for your business
  • Specific timeframes for lead generation

5.2 Third-Party Platform Dependencies

Our services rely on third-party platforms (Meta, Google) whose policies and availability may affect service delivery. We are not responsible for platform changes, outages, or policy violations that impact campaign performance.

5.3 Market Conditions

Lead generation effectiveness may vary based on market conditions, seasonality, competition, and other factors beyond our control.

6. Termination

6.1 Client Termination

Clients may terminate services at any time with 7 days written notice. Outstanding invoices remain due upon termination.

6.2 Moore Bookings Termination

We reserve the right to terminate services immediately for:

  • Non-payment of invoices
  • Violation of these terms
  • Unprofessional conduct affecting our reputation
  • Providing false or misleading information

6.3 Post-Termination

Upon termination, advertising campaigns will be paused within 48 hours. Any pending appointments will be honored unless otherwise specified.

7. Confidentiality and Data Protection

7.1 Client Information

We maintain strict confidentiality regarding client business information, pricing, and operational details.

7.2 Lead Data

Lead contact information and data collected through our campaigns belongs to the client. We maintain this data securely and use it solely for service delivery.

7.3 Data Retention

Client and lead data is retained for 24 months after service termination for reporting and compliance purposes, then securely deleted.

8. Limitation of Liability

Moore Bookings' liability is limited to the amount paid by the client in the 12 months preceding any claim. We are not liable for:

  • Lost revenue or business opportunities
  • Indirect, consequential, or punitive damages
  • Client's inability to convert leads to sales
  • Third-party platform issues or policy changes

9. Intellectual Property

All advertising materials, scripts, and processes developed by Moore Bookings remain our intellectual property. Clients receive a non-exclusive license to use these materials solely for the purpose of our service delivery.

10. Dispute Resolution

10.1 Informal Resolution

Disputes should first be addressed through direct communication with our support team.

10.2 Formal Dispute Process

Unresolved disputes will be handled through binding arbitration in accordance with the rules of the American Arbitration Association.

10.3 Governing Law

These terms are governed by the laws of the state where Moore Bookings is incorporated, without regard to conflict of law principles.

11. Miscellaneous

11.1 Entire Agreement

These terms constitute the entire agreement between Moore Bookings and the client, superseding all prior agreements and understandings.

11.2 Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

11.3 Force Majeure

Neither party is liable for delays or failures in performance due to circumstances beyond their reasonable control.

Questions About These Terms?

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Support: [email protected]