Privacy Policy - Moore Bookings

Privacy Policy

Last Updated: September 20, 2025

1. Introduction

Moore Bookings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and appointment setting services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Client Information

When you engage our services, we collect:

  • Business contact information (name, email, phone, address)
  • Service details and pricing information
  • Geographic service areas and scheduling preferences
  • Business credentials and licensing information
  • Payment and billing information

2.2 Lead and Prospect Information

Through our advertising campaigns and appointment setting, we collect:

  • Contact information (name, phone number, email address)
  • Service needs and project details
  • Geographic location and property information
  • Budget and timeline information
  • Communication records and call recordings

2.3 Website and Technical Information

When you visit our website or use our services, we automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

Purpose Information Used
Service Delivery Client and lead information for campaign management and appointment setting
Lead Generation Business details for creating targeted advertising campaigns
Appointment Setting Lead contact information and preferences for scheduling
Communication Contact information for service updates and support
Billing and Payments Business and payment information for invoicing
Legal Compliance All collected information as required by law

4. Information Sharing and Disclosure

4.1 With Clients

Lead information collected through our campaigns is shared with the relevant client for whom the leads were generated. This includes contact details, project information, and communication records.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Advertising platform management (Meta, Google)
  • Communication services and call center operations
  • Payment processing and billing
  • Customer relationship management systems
  • Analytics and performance tracking

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

Important Note

We do not sell, rent, or trade personal information to third parties for marketing purposes. Lead information belongs to our clients and is shared only with the client who engaged our services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure with regular security updates
  • Access controls and employee training on data protection
  • Regular security audits and vulnerability assessments
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for different periods based on the type of data and business needs:

  • Client Information: Retained for the duration of our business relationship plus 7 years for legal and tax compliance
  • Lead Information: Retained for 24 months after campaign completion to support ongoing client relationships
  • Communication Records: Retained for 12 months for quality assurance and training purposes
  • Website Analytics: Retained for 26 months in accordance with standard analytics practices

Data is securely deleted or anonymized after the retention period expires.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website usage and performance
  • Provide personalized content and advertising
  • Remember your preferences and settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Advertising Platforms

We use Meta (Facebook) and Google advertising platforms to generate leads for our clients. These platforms have their own privacy policies governing data collection and use:

  • Information submitted through ad forms is collected by these platforms and shared with us
  • Platform tracking and analytics are subject to their respective privacy policies
  • Users can manage ad preferences directly through platform settings

We encourage you to review the privacy policies of Meta and Google for more information about their data practices.

9. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request information about what personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request limitation of processing under certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise these rights, contact us using the information provided at the end of this policy.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA. To exercise your California privacy rights, contact us at the information provided below.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notification to registered clients
  • Providing notice through our services

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact Information

Privacy Officer: Moore Bookings Privacy Team

Email: [email protected]

General Support: [email protected]

Mailing Address:
Moore Bookings
Attn: Privacy Officer
[Company Address]